Privacy Policy

1 Introduction

Welcome to South India Travels ("we," "our," "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.southindiatravels.com or engage with our travel planning services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

2 Information We Collect

We collect information that you voluntarily provide to us when you submit an enquiry form, contact us, or interact with our services. The personal information we collect may include:

• Identity Information: Full name, nationality
• Contact Information: Email address, phone number, city/location
• Travel Preferences: Destination, travel dates, number of travellers, trip type, budget range
• Payment Information: When making a booking, payment details are processed through secure third-party payment gateways. We do not store full card details.
• Communication Data: Messages, queries, and correspondence you send us
• Technical Data: IP address, browser type, device information, pages visited, and time spent on site (collected via cookies)

3 How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide travel planning services
• To create and manage your bookings, itineraries, and reservations
• To send you relevant travel offers, promotions, and newsletters (with your consent)
• To improve our website, services, and overall user experience
• To comply with legal obligations and resolve disputes
• To prevent fraud and ensure the security of our platform
• To analyse website traffic and user behaviour through analytics tools

4 How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following limited circumstances:

• Service Providers: Hotels, airlines, transport companies, and tour operators who need your information to fulfil your booking. They are bound by confidentiality agreements.
• Payment Processors: Secure payment gateways for transaction processing
• Analytics Tools: Anonymised data shared with Google Analytics and similar tools
• Legal Requirements: If required by law, court order, or government authority
• Business Transfers: In the event of a merger, acquisition, or sale of assets

5 Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on our website. These include:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our site (Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements (Google Ads, Facebook Pixel)

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

6 Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, enquiry data is retained for 3 years; booking data for 7 years for tax and legal compliance.

7 Data Security

We implement industry-standard security measures to protect your information, including SSL/TLS encryption, secure servers, access controls, and regular security audits. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

8 Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Restrict Processing: Request we limit how we use your data
• Right to Object: Object to processing of your data for marketing purposes
• Right to Data Portability: Request your data in a machine-readable format

To exercise any of these rights, please contact us at privacy@southindiatravels.com.

9 Third-Party Links

Our website may contain links to third-party websites (airlines, hotel portals, payment gateways). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

10 Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete such data promptly.

11 Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically. Continued use of our services after changes constitutes your acceptance of the revised policy.